From your very first contact with us you will find that our market knowledge, independence and technical ability delivers telecoms solutions for maximum business advantage.
Your detailed audit
A good starting point is to invite us to carry out a free no-obligation audit of your current telecoms arrangements and usage. This may well reveal areas where you are paying for services you no longer use. Detailed tariff comparisons further clarify the opportunities for savings.
The audit report will also cover areas where you may be missing out, such as opportunities for efficiency improvements from things like the use of emerging technologies. Our report will include ways that Alternative Networks can help you make improvements across your telecoms infrastructure.
Making the right choice
We extensively test new products, technologies and networks before we recommend them, giving you an important layer of risk management. This is backed up by our wider technical and market knowledge, independence and supplier relationships.
Our industry presence also means that we are aware of what’s coming so we can help you make the right long-term decisions. That includes taking account of likely regulatory changes and how these could affect your business.
Completing the picture is the detailed information and support we can provide to help you put together a business case and ROI justification for the recommended solution.
Using telecoms for real business advantage
With the wide range of solutions and technologies available to them, our consultancy team is able to suggest ways that telecoms can play a bigger contribution than you may have thought possible.
To demonstrate what we mean, here are some examples of what we have helped our customers to achieve:
- Improved customer retention by making it easier for customers to get in touch and have their questions answered
- Optimised contact centre headcount by accessing up-to-date information about call volumes and trends
- Increased sales by dealing with inbound calls effectively
- Marketing ROI measurement by accurately monitoring campaign responses across multiple channels
- Risk management by making better-informed investment decisions
- Extra business resilience through a proven disaster recovery plan
Project management
For larger implementations in particular, you can access the expertise and experience of our field-based project management team who work closely with you and your staff. The team also coordinate third parties such as network engineers, giving you a single point of contact no matter how many elements make up your solutions.
The project managers ensure that the new solution integrates with your existing systems, and that it provides a path to likely future developments. All projects follow a proven PRINCE II best practice formula and throughout the process you are kept fully aware of activity and what we require from you.
Technical expertise
Where the solution is systems-based, the technical side of the implementation is handled by our own engineers. A rigorous training programme ensures they are fully accredited on all the equipment we supply and wider technical issues.
This is backed up by access to specialist additional skills via our suppliers and strategic partners. When that is necessary, you will still find that we offer a single point of contact to keep things simple for you.
Training to maximise the impact of the solution
It’s important that any new system is used to maximum effectiveness as quickly as possible by users across your organisation. One way we help to ensure this is through a number of training options. These provide system administrators with the knowledge and technical skills to manage the system, while end users learn about the functionality of technology and how to use it to work smarter
In addition, ‘train the trainer’ packages can enable super-users within your organisation to deliver wider training. Refresher courses and advanced options are also available. Each type of training can be delivered both pre- and post-installation to ensure a smooth transition.
Long-term consultancy support
All of the consultancy services and the benefits they deliver don’t end once you have become an Alternative Networks customer. Through our dedicated client managers, we are able to continually monitor your telecoms needs and offer the same level of consultancy support throughout your relationship with us.