Alternative Networks is committed to providing the highest levels of service to our clients. This includes providing adequate information on our products and services and making sure we deal with issues fairly if problems should arise.
In accordance with industry requirements, we have produced three codes of practice for our domestic and business customers:
The Sales and Marketing Code of Practice has three aims:
- To ensure that we provide you with standards of protection over and above those provided by law
- To help you understand what standards of service and behaviour you are entitled to expect from us
- To provide a framework of good practice and responsible selling within which we will work
The Consumer Complaints Code of Practice provides a clear statement of the range of policies, services and support activities that we offer. It is intended to provide sufficient information for our clients to understand the range of services available from us, and how to contact us - whether to obtain a new service, clarify our terms and conditions, obtain support from us or to make a complaint.
The Premium Rate and Number Translation Services Code of Practice provides information to our domestic and business customers on Number Translation Services and Premium Rate Services and how to make a complaint or enquiry in relation to these services.
