University of Liverpool rolls out VoIP Solution

The University of Liverpool is one of the great centres of research, knowledge and innovation in the world. A founding member of the Russell Group of research-intensive Universities, the University of Liverpool is ranked within the top 1% of universities worldwide. Its pioneering reputation attracts students, experts and partners. It has 22,000 students, 5,500 staff and 195,000 alumni in 40 associations across the globe.


Liverpool had an analogue telecoms infrastructure, which was becoming expensive to run and maintain. It’s limited functionality was no longer meeting the university’s requirements for collaboration, both across the institution and with partners in the UK and abroad. The university needed to move to a solution which would enable adoption of new communication tools and features, reduce the burden of maintenance on an ageing system, and deliver a platform for future growth. With a large estate they needed a phased migration plan so that there was minimal disruption in service to users throughout the project.

Designed with the University of Liverpool

Alternative worked closely with the University of Liverpool to design and plan the upgrade of the estate. Mitel’s MiVoice business platform was deployed, with Teleworker and MiCollab all enabled and Mitel’s Marwatch product providing visibility and management of the estate.

The deployment sits on top of the Liverpool University’s own network with between 3,500 – 4,000 handsets in the process of being rolled out.

Business Outcome

Although the University of Liverpool project is not due to complete until July 2017, there has already been keen adoption of soft phones and PC clients for making calls.

“Clearing” is a critical time for universities, when remaining places on courses are filled following the release of A Level results. In August 2015, Clearing ran entirely over the new Mitel infrastructure. The event was a complete success with a notable improvement in call quality and handling times.

The next phase for the migration will include the launch of the mobile client, for which there is a growing business requirement. The first group in line to adopt the mobile app is the School of Veterinary Science, where life is fast-paced, with staff and students moving between lectures, operating theatres, drop-in surgeries, and on call during evenings and weekends.

The mobility that the mobile client will provide on top of the new VoIP infrastructure will enable staff and students to be contactable on one single number, no matter where they are working that day, bringing a major improvement to their daily working life.

The University of Liverpool

The University of Liverpool is rated in the world’s top 1% of universities. It has renowned institutes and centres and an £89m research income, focussing on seven key ‘real world’ research themes, with 90% of its research impact being ‘outstanding’ or ‘very considerable’. Liverpool is associated with 9 Nobel Laureates in 100 years and is accredited by all the UK’s main scientific research councils.

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