Alternative Customer Experience Solutions

As customer relationships are increasingly managed in the digital space, successful engagement demands a multi-channel approach to delivering excellent customer experience.

The world of customer experience is changing.

As 79% of customers will commit to a deeper product or service relationship with a brand after a satisfying experience, the time to improve customer experience across all channels is now.

To make this a reality Alternative works with organisations to deliver strong contact centre solutions and a whole array of capabilities that help your teams operate effectively and deliver a smooth, positive customer experience at all times, across all channels.
85%

% of customer relationships managed digitally by 2020

Gartner

90%

% of consumers that check a website before contacting a company

Synthetix

Learn More

Download the brochure to find out how to:

  • Engage with customers in the way they want
  • Make your contact centre agents more productive
  • Have full visibility and control of your operations
  • Unify the contact centre with the rest of the business

Download pdf

 

4 Keys to Customer Experience Success

Working closely with our customers we constantly strive to provide contact centre solutions that deliver customer experience excellence by meeting the four key tenets critical to success:

1

Engagement with customers where and how they want

2

Enablement of contact centre agents to be more productive

3

Full visibility and control of contact centre performance

4

Unification of the contact centre and the rest of the business

52%

% of consumers using 3 to 4 channels when contacting a company

Ovum

WORLD CLASS SUPPLIERS

Mitel platinum partner customer experience

Avaya Platinum Partner customer experience

OAK logo

benbria

Martello

sennheiser

microsoft partner

teleopti

redbox call recorders customer experience