Convergence is a real technology buzz-word and has been for some time. Everyone’s talking about it but no one seems to have a clear idea of what it is and when it’s going to really take off.
The path to true convergence is twofold:
Technology convergence
Convergence is often thought of as just Voice over IP (VoIP) but it’s so much more than that and can include:
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Single mobile device solutions
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Mobile voice and data combined on a single device
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Unified messaging
– Non-technology dependant messaging to manage email with voice applications and vice versa
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IP Telephony
– Voice calls over IP using the Corporate
LAN IP Direct connection
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Remote worker VPN access
– Using a WAN for voice and data to give voice over VPN for remote and homeworkers
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Fixed mobile convergence
– Fixed link routing calls directly from the PBX to the mobile network
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Local GSM and WiFi
– Converged voice and mobile handsets operating as an extension of the PBX
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Mobile applications
– Access office applications from a mobile device
Supplier convergence
The technology is important but unless you use a single supplier to deliver your solution you are not really seeing all the benefits
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One bill
– All your services on one bill, in one place, and delivered in a format that suits you best; hard copy summary, electronically for analysis or online for instant access
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One point of service
– With a converged solution the lines of responsibility become increasingly blurred. Using a single supplier, you know exactly where to turn with any queries or problems
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Simpler telecoms management
– Just one company to deal with, saving you time and money
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Expert advice
– Your contacts will be familiar with your entire communications infrastructure and can tailor advice more specifically to your organisations needs
No business will implement a fully converged solution immediately. However, you need to be aligned with a trusted supplier who will help you make the most of today’s technology and implement a scalable future-proof solution.
