The aim of Ofcom’s changes is to improve public perception of Non-Geographic Numbers and address consumer concerns regarding price transparency, call centre waiting times and misleading marketing. Detailed below are all of the communicatons and documentations released by Ofcom and PhonepayPlus, and a breakdown of the timescales involved moving forward.
The process so far
When making such high impact changes, Ofcom is always in close consultation and communication with all affected parties, including service providers, businesses and end users. This ensures they can answer questions about the motivation behind the decisions, clarifying their intentions and setting out the timescales for the key milestones.
This consultation process has lead to a range of documents (proposed changes for discussion) from both Ofcom and PhonepayPlus (formerly ICSTIS) and final proposals (as a result of the initial consultation).
Links to all Ofcom and PhonepayPlus communications:
PhonepayPlus Code of Practice
Detailing the full remit and powers of Phonepay Plus
Some timescales published in these documents have changed as the consultation period has continued. These are the current expected timescales as advised to us by Ofcom and Phonepay Plus.
