The challenge of providing a streamlined and consistent client experience is one that faces many of our clients. Each business has its own challenges, in its own respective market, that are key to setting it apart from the competition. “We consulted with Alternative Networks for advice and support when reconstructing our claims department. We now use interactive routing to quickly direct customers to the right agent, which has improved the service we offer our customers.” Allianz
Maximising resources
The challenge could be to spread calls across multiple call centres, ensuring that your agent availability is maximised before callers experience any delay. By controlling the amount of calls that go to each site and allowing the re-distribution of calls away from a busy site you can offer an enhanced service.
Screening calls efficiently
We provided a new, concise welcome menu to a leading airline, which constantly changes to reflect which departments are open and available at the time when a customer calls through. This means that their customers no longer go through the options, only to discover that the department they needed was closed.
