Through careful planning, business interruptions need not affect your ability to communicate with your clients. Successful business continuity provides a consistent client experience at all times, regardless of what is happening behind the scenes. Inbound solutions are instrumental because they are independent of your offices and infrastructure.
We have consulted with many of our clients to discuss the contingency plans they have in place, defining what could go wrong, and how they would need to react in each instance to maintain operation. We then provided a solution that could be activated quickly either online or over the phone, giving them the ability react to changing conditions in real time.
'We now have the ability to seamlessly invoke disaster recovery across all of our numbers, and in a variety of ways. Giving us true flexibility and a quick response to any situation.' Homeserve
In addition to invoking changes we also enable our clients to change their routing plans at any time via the web. We can give you the access and the expertise to do this in-house, or you can be supported by Alternative Networks.
'Our disaster recovery solution has given us the reassurance that we can remain in control in the event of any emergency, living up to the promises we make to our customers, whatever may be happening behind the scenes.' ING Lease
