Service
Level |
Cover
(Excl bank holidays) |
Response Time - Minor fault |
Response Time - Major fault |
Standard |
Monday to Friday
08:30 to 18.00 hr |
16 operational hours |
8 operational hours |
Premium |
Monday to Friday
08:30 to 18.00 hr |
8 operational hours |
4 operational hours |
Standard 6 |
Monday to Saturday
08:30 to 18.00 hr |
Mon-Fri: 16 hours
Sat: 8 hours |
Mon-Fri: 8 hours
Sat: 4 Hours |
Premium 6 |
Monday to Saturday
08:30 to 18.00 hr |
8 hours Mon - Sat |
4 hours Mon - Sat |
Premium 7 |
Monday to Sunday
08:30 to 18.00 hr |
8 operational hours |
4 operational hours |
Premium 24/7 |
24 hours a day
365 days a year |
8 operational hours |
4 operational hours |