Telephony & Unified Communications

TALKING YOUR CUSTOMER’S LANGUAGE

In an industry previously defined by voice calls, digital interaction now accounts for 35% of all customer conversations, with voice calls only coming in 3rd for Generation X. For Generation Y it comes in a lowly 5th. This marks a dramatic change in the way every UK business needs to communicate both internally and externally.

There are a myriad of of communication choices available to your customers, from Skype, Snapchat, voice and Web RTC. Yet 57% of business don't have the tools to bring these together into true omni-channel communications.

WE HAVE NEVER BEEN MORE PERSONALLY PRODUCTIVE

With companies striving for ever greater productivity and efficiency, collaboration is the next big area for gains. Critical to this is the communication inside an organisation. Adopting Unified Communications, Video, and IM & Presence solutions brings your employees together.

DELIVER COMPLIANCE

Where regulatory compliance is key to your business, feature rich Call Logging, and Call Recording, seamlessly integrated to the rest of your communications and Line of business applications.

DEPLOYED TO MEET YOUR BUSINESS REQUIREMENTS

All of these services can be consumed in a way best suits your business either; on-premise, in the cloud, a Hybrid of the two, or taken “as a Service”.

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Alternative’s OnlineUC delivers a cloud based, enterprise grade, unified communications service.
  • Remove the need for on-site PBX or applications
  • Per use, per month
  • No large up-front and on-going capital expenditure costs

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WORLD CLASS PARTNERS

Avaya Platinum Partner Unified Communications

Mitel platinum partner Unified Communications