90% of consumers check your website before interacting with your company. Most customers would rather contact you by email, chat or self-service rather than making a phone call.
Businesses now need Contact Centre solutions that provide customers with the type of service they personally prefer.
Alternative’s OnlineContactCentre delivers a seamless managed cloud service. There is minimal up front expenditure and a scalable pay as you go model. Consuming an integrated contact centre solution as a cloud service is the sensible alternative to managing complexity in house.