Online-ContactCentre

AN INTEGRATED CONTACT CENTRE DELIVERED AS A SERVICE

90% of consumers check your website before interacting with your company. Most customers would rather contact  you by email, chat or self-service rather than making a phone call.

Businesses now need Contact Centre solutions that provide customers with the type of service they personally prefer.

Alternative’s OnlineContactCentre delivers  a seamless managed cloud service. There is minimal up front expenditure and a scalable pay as you go model. Consuming an integrated contact centre solution as a cloud service is the sensible alternative to managing complexity in house.

BUSINESS BENEFITS OF ONLINECONTACTCENTRE

  • SERVICE LEVELS OF UP TO 99.98% AVAILABILITY
  • END TO END RESPONSIBILITY FROM DEVICE TO DATACENTRE
  • ACCESS TO COST EFFECTIVE SHARED SERVICES
  • UK DATA SOVEREIGNTY
  • IMPROVED UP-TIME AND RESILIENCY
  • REDUCED OVERHEADS
  • FULL SUPPORT FOR SERVICE CHANGES

Learn More

DOWNLOAD THE BROCHURE TO FIND OUT MORE:
  • Service Excellence
  • Simple, scalable and always on
  • Seamless journey to the cloud
  • Reuse existing assets

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