FUTURE PROOF YOUR INBOUND & OUTBOUND TECHNOLOGY
Alternative’s OnlineUC delivers a cloud based, enterprise grade, unified communications service that completely replaces the need for any customer site PBX equipment and applications. OnlineUC uses Mitel’s MiVoice, and delivers all of the functionality of an on premise system, but on a per-user, per-month model, removing large up-front and on-going capital expenditure costs. It provides access to the full Mitel unified communications suite, bringing together voice, contact centre and collaboration, into one fully managed service, regardless of location, or the end-user device being used.
OnlineUC is a highly scalable, cost effective and future proof platform for the provision of unified communications services. Deployed in a highly available configuration on Alternative’s OnlineCompute platform, it is maintained and supported by Alternative 24/7 to provide the highest level of core system availability.
TRANSFORM HOW YOUR BUSINESS COMMUNICATES
OnlineUC is a fully featured voice communications platform, which combines a wide range of IP telephones and mobile devices to ensure that staff can make better communication decisions using a corporate directory with presence information. Distributed teams are able to work together from any location using audio, video and web collaboration. OnlineUC helps drive an effective contact centre strategy, giving easy access to multi-channel capabilities and the ability to dynamically scale head count, based upon demand.
OnlineUC also delivers enhanced resilience to your critical voice services. With your numbering held in the cloud, you can eliminate single points of failure, whist delivering calls to your users via IP, PSTN or Mobile networks.
SIMPLE, SCALABLE AND ALWAYS UP TO DATE
OnlineUC’s simple opex model removes the large capex investment usually associated with delivering the latest UC technology to your business. The ‘as a Service’ model means you can quickly scale, whilst only paying for what you need and allows you to trial new functionality on demand, before committing.
SEAMLESS JOURNEY TO THE CLOUD
A move to the cloud is a highly attractive alternative to continuing to upgrade your existing systems, especially the older your current software level is. Alternative will perform a full audit of your existing estate and configuration, and provide a clear plan of your successful migration.
Alternative provides end-to-end accountability for OnlineUCdeployment. As a Mitel Platinum Partner, one of only five in the UK, we fully project manage OnlineUC deployment via our Prince 2 accredited project managers. Our approach encompasses everything from the design and build, including fully managed service, visibility, monitoring and control and is supported by a fully managed service wrap with market leading SLA’s.
MITEL POWERS OVER 1 MILLION CLOUD SEATS
62.8 MILLION CLOUD UC SEATS BY 2018
75% OF CONTACT CENTRES RECOGNISE SERVICE IS THEIR DIFFERENTIATOR
LESS THAN 40% OF COMPANIES CAN HANDLE MULTIMEDIA IN THEIR CONTACT CENTRE
OnlineUC IS IDEAL FOR:
- Organisations striving to improve productivity through better communication and team working.
- Realising predictable service levels and operational expenditure.
- Businesses looking for fully managed communications.
- Distributed organisations with multiple offices and/or mobile workers.
- Seasonally variable businesses who need to scale quickly to meet periods of high demand.
MITEL – MOVE 2 CLOUD
If you are already a Mitel customer, your existing licence estate will further offset the opex costs and your handsets remain compatible with the new cloud deployment, giving a consistent end user experience. Please call 0870 381 5013 for further information.
Alternative is one of only five Mitel Platinum Partners in the UK