Telephony systems usually get the least amount of attention within an IT function. The generally sit in the corner for many years, continuing to provide core services with little or no change needed.
However, communications methods are changing. The complexities of integration with other broader platforms customer experience services can raise the profile and importance of such a long standing function.
Alternative’s Remote Support for Unified Communications services provide on demand access to deep technical skills across a wide range of Unified Communications products. They reduce the need for customers to retain in-house technical resources for specific technologies and allowing them to focus on resourcing their business critical applications instead.