Maximising employees' productivity can help increase the efficiency of your business.
Fixed line and mobile integration makes calling between mobiles and the office simple. There's no need to spend time searching for numbers and you can even allocate extension numbers to your mobile fleet or provide customers with a Non-Geographic Number that routes directly to a mobile phone.
Consolidating your telephone call and line rental services with one supplier reduces administration because you only receive one invoice. With just one-point-of-contact for all support and management issues, you are free to focus on running your business.
Our broadband and mobile broadband services give branch offices and home workers convenient, always-on access to corporate resources, allowing them to work as productively as their head-office colleagues. To balance the price-performance equation you can choose from a range of contended services, such as Broadband Standard, Broadband Max and Broadband Pro, or use SureStream, private circuits or a leased line for dedicated bandwidth and guaranteed throughput.
Call routing plans let you control how calls are answered and manage agent productivity. You can improve customer satisfaction by ensuring calls are answered promptly and by the best-qualified agent, or free up agents to answer more complex enquiries by using voice forms to record details of simple requests. Our call management tools let you assess agent performance and then, if necessary, adjust the call routing pattern to optimise productivity.
With Mobile data solutions such as BlackBerry you can turn dead time into productive time by giving your workers access to email, calendar, company files and applications while on the move.
Our fixed and mobile integration solutions make it easier for office staff and mobile employees to keep in touch by seamlessly combining your company's phone system and business mobiles.