Our extensive market knowledge, unparalleled experience and technical know-how means you can be sure that you will always get the very best in consultancy and advice. We pride ourselves on helping all our clients to harness the power of technology to make the most of their business.
We do this in a variety of ways.
Making the right choice
Because we are fiercely independent, you can be certain that we’ll only recommend the products and services that are right for you.
Furthermore, we extensively test new products, technologies and networks before we recommend them. This gives you an important layer of risk management. This is also backed up by our wider technical and market knowledge, and supplier relationships.
Our industry presence also means that we are aware of what’s coming so we can help you make the right long-term decisions. That includes taking account of likely regulatory changes and how these could affect your business.
Completing the picture is the detailed information and support we can provide to help you put together a business case and ROI justification for the recommended solution.
Using telecoms to your advantage
With the wide range of solutions and technologies available to them, our consultancy team is able to suggest ways that telecoms can play a bigger contribution than you may have thought possible.
To demonstrate what we mean, here are some examples of what we have helped our customers to achieve:
- Improved customer retention by making it easier for customers to get in touch and have their questions answered
- Optimised contact centre headcount by accessing up-to-date information about call volumes and trends
- Increased sales by dealing with inbound calls effectively
- Marketing ROI measurement by accurately monitoring campaign responses across multiple channels
- Risk management by making better-informed investment decisions
- Extra business resilience through a proven disaster recovery plan
Project management
The expertise and experience of our field-based project management team means that will work closely with you and your staff – particularly on larger installations The team coordinates third parties, such as network engineers, giving you a single point of contact no matter how many elements make up your solutions.
The project managers ensure that the new solution integrates with your existing systems, and that it provides a path to likely future developments. All projects follow a proven Prince II best practice formula and throughout the process you are kept fully aware of all the activity.
Technical expertise
Where the solution is systems-based, the technical side of the implementation is handled by our own engineers. A rigorous training programme ensures they are fully accredited on all the equipment we supply and wider technical issues.
This is backed up by access to specialist additional skills via our suppliers and strategic partners.
Training excellence
It’s important that any new system is used to maximum effectiveness as quickly as possible. One way to do this is through our extensive training options. These provide system administrators with the knowledge and technical skills to manage the system, while end users learn about the functionality of technology and how to use it to work smarter.
In addition, ‘train the trainer’ packages can enable super-users within your organisation to deliver wider training. Refresher courses and advanced options are also available. Each type of training can be delivered both pre- and post-installation to ensure a smooth transition.
Long-term consultancy support
All of the consultancy services and the benefits they deliver don’t end once you have become an Alternative Networks customer. Through our dedicated client managers, we are able to continually monitor your telecoms needs and offer the same level of consultancy support throughout your relationship with us.
Alternative Networks will be there whatever your requirements and however much your business changes and grows.
