Convergence is a real technology buzz-word and has been for some time. Everyone’s talking about it but no one seems to have a clear idea of what it is and when it’s going to really take off.
The path to true convergence is twofold:
Technology convergence
Convergence is often thought of as just Voice over IP (VoIP) but it’s so much more than that and can include:
- Single mobile device solutions - Mobile voice and data combined on a single device
- Unified messaging – Non-technology dependant messaging to manage email with voice applications and vice versa
- IP Telephony – Voice calls over IP using the Corporate LAN IP Direct connection
- Remote worker VPN access – Using a WAN for voice and data to give voice over VPN for remote and homeworkers
- Fixed mobile convergence – Fixed link routing calls directly from the PBX to the mobile network
- Local GSM and WiFi – Converged voice and mobile handsets operating as an extension of the PBX
- Mobile applications – Access office applications from a mobile device
Supplier convergence
The technology is important but unless you use a single supplier to deliver your solution you are not really seeing all the benefits.
- One bill – All your services on one bill, in one place, and delivered in a format that suits you best; hard copy summary, electronically for analysis or online for instant access
- One point of service – With a converged solution the lines of responsibility become increasingly blurred. Using a single supplier, you know exactly where to turn with any queries or problems
- Simpler telecoms management – Just one company to deal with, saving you time and money
- Expert advice – Your contacts will be familiar with your entire communications infrastructure and can tailor advice more specifically to your organisations needs
No business will implement a fully converged solution immediately. However, you need to be aligned with a trusted supplier who will help you make the most of today’s technology and implement a scalable future-proof solution.