Our reporting tools make it easy for you to carry out accurate forecasting and identify any usage that isn’t in line with your expectations.
Made-to-measure reporting
Sophisticated yet easy-to-use reporting tools provide comprehensive information about landline and mobile usage, all in one convenient place. We will put together a tailored package that includes scheduled reports and the ability to run ad hoc reports.
We’ll also provide your information in the most appropriate format for you - from top-line summaries for the CEO right through to detailed data for in-depth usage analysis. All of this is backed up by personal support to help you further understand your usage and how this information can benefit your business.
Clarity™: your day-to-day reporting tool
Developed exclusively by Alternative Networks, Clarity™ lets you see a fully itemised online history of all your outbound, mobile voice and mobile data usage. Log in using your unique password and immediately access the information you need.
You can view and analyse information about usage to monitor spend across cost centres. There’s also information about calls made since your last bill, so you can easily forecast what your next invoice is likely to look like. You can even set alerts so that relevant managers are notified when pre-defined parameters have been reached.
Non-Geographic Number reporting
Using Non-Geographic Numbers for inbound calls means you can capture valuable information - but only with a function-rich reporting tool. To make this possible, our NGN reporting tools provide data on call volumes, duration, location and more.
These tools enable you to monitor contact centre performance and take action when required, such as changing routing patterns. It also means you can assess the success of marketing campaigns and shape future investment accordingly.
Call logging
When you need especially sophisticated reporting on both inbound and outbound calls, for example in a telemarketing environment, we can provide all the information you need. You can get close to real-time information on usage and costs by extension or department. You can also monitor line utilisation and produce models to show the impact of increasing or decreasing the number of lines you have.
Data utilisation reporting
You can see how your data connection is being used to check line utilisation so that you can maximise the efficiency of data traffic into and out of your organisation.
