Keeping in contact with your customers is as vital now as it’s ever been. Despite the ubiquity of the Internet, people still call stores to find out whether a product is in stock or what the opening and closing times are. These are all potential sales, and need to be treated with care. However, this does not always happen. One large retailer recently conducted an investigation into calls answered and found that over a third did not get to speak to a member of staff. Using these kinds of solutions, your company can avoid such pitfalls.
Non-geographic numbers
Using a non-geographic number range adds a tremendous amount of value to your comms. By operating at a network level, you ensure that calls are always answered, as well as allowing you to direct calls to the relevant places. Find out more about Non-geographic numbers.
Caller Menus
As a customer, one of the most frustrating things is waiting for someone to answer the phone. A caller menu solves this by intelligently routing the call to the right place. For common requests, such as store locations or opening hours, an automated response can be put in place. This means that everyone who calls in is treated quickly and effectively.
Mobile solutions
Issuing mobile phones with the capability to both answer calls and take payment is a very sophisticated way of making the most of your employees. This is particularly useful in large stores where customer service representative are called upon to look for specific things on the shopfloor or in the warehouse. Find out more about our mobile solutions.
To find out more, please get in touch using our information request form. Alternatively, call 0800 316 8866, or arrange for a free call back.
