Our service philosophy

END TO END ACCOUNTABILITY

At Alternative, providing a consistently outstanding customer experience is rooted firmly
in everything we do.

This philosophy has two key elements:

Firstly our experienced, passionate and dynamic people possess the knowledge and understanding of businesses, their needs and how they operate, enabling them to provide proven solutions that meet a desired business outcome. We uphold our sector-leading standards by on-going training and development of our teams, so that we always maintain service levels within the solution lifecycle and beyond.

The second element is that in order to optimise these technologies, businesses need to have access at all times to vital information on their technology assets, such as usage, activity, performance and faults. To deliver this Alternative has a well-established and finely tuned support structure in place, designed to provide different levels of information, alerts and response, accessed and delivered in various formats, and most importantly, always available – 24/7/ 365.

It is this philosophy of reliable, accessible and “always on” service that ensures we deliver and support solutions on budget and on time, allowing customers to concentrate on operating and developing their own businesses without distraction.

Our end to end accountability provides clear and complete monitoring of activity within our clients’ business communications, helping them define a clear path from where they are now, to where they want to be tomorrow.

Alternative holds the following internationally recognised standards:

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  • ISO 27001 Security Management
  • ISO 9001 Quality Management
  • ISO 14001 Environmental Management
  • ISO 22301 Business Continuity Management
  • ITIL IT Service Management Certification
  • Prince II Project Management Certification