Visibility & Control


Visibility and control is essential for every business. It is the ability to monitor and manage all your technology and communications behaviour that optimises your investment, improves service efficiency, saves money, enhances performance and mitigates threats.

As a group, Alternative has one of the most effective and unique suites of visibility and control tools in the B2B space, providing reliable and complete coverage of our customers’ entire technology and communications estates. These visibility and control applications are central to our managed service proposition and have been designed to work in complete harmony with each specific business solution to ensure genuine end-to-end accountability.

Alternative has five main Visibility and Control elements:

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    1. Synapse

    Synapse is our own dynamic service interface, providing estate management of your entire multi-product portfolio. It identifies and regulates activity and usage and through alerts and proven functionalities, saves time, money and improves performance.

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    2. Max 3000

    MAX 3000 integrates visibility and management of cloud and data centre resources through “compute anywhere” management of dynamic resources in real time for private, public and hybrid clouds.

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    3. HYBRIX Cloud

    HYBRIX Cloud Services provides enterprise-grade, on-demand dedicated or virtual cloud infrastructures. It has both public and private connectivity options and defined and isolated security service profiles.

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    4. Online Desktop

    Online Desktop provides end to end management and provisioning of IT services. It significantly reduces time in the delivery of new IT services through automated provisioning.

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    5. Alternative’s NOC

    Alternative’s NOC (Network Operations Centre) monitors and manages your ICT 24/7, 365 days a year. Operated by a team of highly trained professionals, our NOC provides a centralised function, identifying, alerting and resolving a variety of issues and queries, including network failures, power outages, DDoS hacking threats and attacks, routing black holes, network activity and usage.

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We are really happy with the one stop shop offering from Synapse, from ordering and implementation, through to management of the complete fleet and fault reporting. This has added real value to our business and we look forward to using Synapse in the future.”

Andy Maynard, EMEA IT Director, LANDesk
Case study: Synapse reduces recurring mobile costs to LANDesk

How we can make Visibility and Control work for you:


Our mobile solutions are implemented to meet challenges such as that of BYOD, the advent of 4G and a multi-platform choice.

Fixed Voice

Our FutureVoice service includes leading telephony solutions such as SIP, Non-Geographical Numbers, Call Management and ISDN.

IT Services

Our IT Services are geared to meet your business objectives via solutions such as hosted cloud, virtualisation, colocation and real-time monitoring tools.

Networks and Connectivity

Alternative’s networks and connectivity solutions help businesses meet their high performance network goals with new levels of security, availability, performance, and operational simplicity.

Billing Services

Alternative’s billing solutions can help customers’ billing challenges via a number of proven tools around bill processing, expense management, call management and CRM and software development.